Employment

Customer Service Representative

Position available with fast-growing technical company based in Houston that specializes in Web-based training. Great benefits and casual work environment.

Responsibilities

Position reports to the Customer Service Supervisor and serves as Customer Service Representative with general customer service and technical support responsibilities in response to direct clients, reseller channel partners, and internal team members. This role is responsible for interacting with clients in a pleasant and professional manner and promoting the expanded use of our products and services by fostering a high level of customer satisfaction. Works with the Customer Service department to improve customer satisfaction, responsiveness, and operations. General role and responsibilities are summarized below:

Principle Duties and Responsibilities

  • Create and maintain positive business relationship with all clients and resellers.
  • Provide quality, timely support that results in a high degree of customer satisfaction.
  • Respond to customer inquiries regarding orders, billing inquiries, and technical problem notifications.
  • Document customer trouble reports in trouble ticketing system and escalate according to standard procedures and guidelines.
  • Process reseller and internal product orders.
  • Answer phones, email, and web-to-lead submissions to handle customer service inquiries and resolve client issues.
  • Foster new sales and the retention of clients by being responsive and guiding clients through the purchase process and directing to appropriate sales representatives.
  • Communicate closely with various departments and management to resolve content, technical, and sales issues that should be escalated appropriately.

Skills & Experience

Must possess Exceptional:

  • Diplomacy and Professionalism
  • Telephone and email etiquette
  • Oral communication skills
  • Grammar/proofreading skills
  • Written communication skills
  • Helpful, energetic, positive attitude

Demonstrate problem-solving, decision-making, prioritization, and multitasking abilities. Excellent quality control and organizational skills applied under time restrictions. Must be a quick study and self-motivated learner. Proficiency with PC software including, Word and Excel as well as general computer literacy, including Internet savvy. Web-based and phone customer and technical support experience preferred as is experience working with client server platforms support and various system applications.

Qualifications

  • High school diploma or equivalent (Bachelor's degree preferred)
  • 1+ to 2 years of experience in the field or in a related area
  • A team player who works well with others and is able to multi-task
  • Must have high level/outstanding Integrity
  • Can be trusted with personal and confidential information

Current Openings

  • Customer Service Representative
Please email or fax your resume and salary requirements to:

AdvanceOnline Solutions, Inc.
ATTN: HR-#CS1-2011
1811 Bering Drive, Suite 430
Houston, TX 77057
Fax: 713.621.7500
careers@advanceonline.com

No phone calls will be accepted.

No relocation assistance is available. Salary is commensurate with skills and experience. AdvanceOnline is an equal opportunity employer.


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